Business Analyst – Card Business for Digital Channels and Business Support Department
31874
24.07.2025
05.08.2025
24.07.2025
Përshkrimi
ProCredit Bank Kosovo is currently looking to recruit a full-time:
Business Analyst – Card Business for
Digital Channels and Business Support Department
Business Analyst for the card business, evaluates and optimize various aspects of the card services, including credit/debit cards, and other payment solutions. Their primary focus is to analyze the card business operations, identify opportunities for improvement, and provide insights to support decision-making and growth.
Main responsibilities:
- Collect, analyze, and interpret data related to the card business, including transaction data, customer demographics, profitability metrics, and market trends.
- Conduct detailed analysis of card transaction data, identifying trends, patterns, and areas for process improvement to enhance overall operational efficiency.
- Collaborate with relevant stakeholders to understand client needs and gather requirements for card-related initiatives. Documenting business requirements and translating them into functional specifications.
- Collaborate closely with vendors and our payment schemes for the implementation of project related to cards.
- Participate in the design and testing of new card products and features, ensuring they align with operational capabilities and compliance requirements.
- Monitor and evaluate key performance indicators (KPIs) related to card operations, such as transaction success rates, processing times, and error rates, providing insights to management for decision-making.
- Documenting processes, procedures, and system requirements related to card business activities. Providing training and support to end-users on new features, processes, and systems.
- Stay updated with relevant industry regulations and ensure the card business operates in compliance with applicable laws and guidelines.
Qualifications and Skills:
- University degree in the field of business administration, finance, or information technology.
- Excellent analytical, mathematical, and creative problem-solving skills.
- Excellent listening, interpersonal, written, and oral communication skills.
- 3 Years of previous working experience in the card business is preferable.
- Very good command of English language (spoken and written)
- Logical and efficient, with keen attention to detail.
- Highly self-motivated and strong customer service orientation
- Experience working in a team-oriented, collaborative environment.
We encourage applicants from all backgrounds to apply. We are dedicated to providing equal opportunities for all employees. Our inclusive culture fosters an environment where everyone can thrive, contribute, and grow, regardless of race, gender, age, religion, sexual orientation, disability, or any other characteristic.
Note: This position is available only at the Head Office.
Note: This position is available only at the Head Office.
Only short-listed candidates (selected on submitted CV) will be invited to the upcoming stages of the selection process.
Deadline: 05.08.2025
Link for application: job@procredit-group.com
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