Project Operations Manager - Full-Time Position

Job Role Overview: 

The Project Operations Manager will play a pivotal role in overseeing the operational and procedural aspects of our projects. Serving as the primary liaison for our clients, you will be instrumental in integrating their specific needs into our operational framework. Working closely with our Team and Quality Management staff, your efforts will be key in delivering top-notch service quality.

Key Responsibilities:

• Comprehensive management of project operations and procedures.
• Effective integration of client requirements into our operational processes.
• Collaborative engagement with Team and Quality Management to uphold service excellence.
• Analyzing key performance indicators (KPIs) to refine and enhance processes.
• Managing relationships with all project stakeholders.

Candidate Requirements:

• Proven expertise in project management and operational leadership.
• Exceptional communication skills with fluency in English.
• Strong analytical ability, particularly in handling data and numbers.
• Prior experience in the call center sector is preferred.

What We Offer:

• An engaging and diverse role within the company.
• A driven and dynamic team environment.
• A modern and progressive workplace with a culture of open hierarchies.
• Competitive compensation package, including performance-based bonuses.