Onboarding Specialist

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.

Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with global offices located in New York City, Vancouver, Sydney, Dubai, Riyadh, Amsterdam, Warsaw and Pristina.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Salary: 550-650EURTarget Start Date: 15th JulyLocation: Ramiz Sadiku Complex, Prishtina 10000Work Setup: 4 days per week in office 1 day from home
Role overview

Given our exciting and progressive growth plans, we are looking for an exceptional Professional Services Associate (Onboarding Specialist) to come and join our global business.

Reporting into Team Lead Professional Services, EMEA you will play a crucial role in ensuring the smooth onboarding and success of our newest partners. Your primary responsibilities will include data migration and marketplace moderation, working collaboratively with our global Professional Services Team to deliver exceptional services to our partners worldwide.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. Pristina office: Ramiz Sadiku Complex, Prishtina 10000

KPIs

Task Completion - Complete all Medium Priority Tasks in 48 hours, and High Priority Tasks in 24 Hours
Moderation - Marketplace profiles moderated - 40 per hour
Improvements - Marketplace profile improvements - 5 per hour

Data Migration

Transfers - Transfer data from our partners' current systems to their new Fresha accounts with accuracy and efficiency
Quality Control - Ensure that all migrated data is complete, organised, and compliant with data protection regulations
Troubleshooting - Troubleshoot and resolve any issues related to data migration, providing timely support to our Professional Services Specialists as needed

Marketplace Moderation

Enhancement - Moderate and enhance the profiles of our partners on the Fresha marketplace to optimize their visibility and attract more clients
Accuracy - Ensure that partner profiles are accurate, and reflective of their offerings and location
Approval - Work to increase the number of Profiles on the Fresha Marketplace are Moderated Approved

Collaboration and Support

Collaborate - Work closely with the global Professional Services Team to coordinate efforts and ensure consistent delivery of services to our partners
Support - Provide ongoing support to the Professional Services Specialists, addressing inquiries and concerns related to data migration and marketplace moderation.
Process Improvement - Identify opportunities for process improvements and contribute ideas to enhance the efficiency and effectiveness of our services.

This list is not exhaustive and there may be other activities you are required to deliver.

What we are looking for

Detail-oriented - Exceptionally high attention to detail, organization and time management
Communicative - Excellent communication and interpersonal skills.
Data - Proficient in Excel and data cleaning
Analytical - Strong analytical and troubleshooting skills
Collaboratively - Ability to work collaboratively in a fast-paced, cross-functional team environment.
Proactive - Self-starter and highly proactive approach
Data Migration - Experience in data migration, data entry, or similar roles is highly desirable.
Industry Knowledge - Familiarity with beauty and wellness industry trends and practices is a plus.

At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

Interview Process

Video Introduction - Create a short video introducing yourself and why you're best for the position (5 mins)
Skills & Experience - Video-call with PSS Hiring Team (30 mins)
Technical Ability & Cultural Assessment - Panel video-call with PSS Hiring Team (30 mins)

We aim to finalise the entire interview process and deliver feedback within 2 weeks.

Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.

Inclusive workforceAt Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.